Yale Transport Update
The haulage organisation Aspray24 have been a long standing delivery partner to Yale specialising in the UK fenestration industry. However on Wednesday, 7th August they advised us that they intend to close their transportation business on Friday, 16th August 2019 as a result of trading difficulties.
We immediately implemented contingency plans and set about a comprehensive search and selection process to look for an alternative haulier. This is based primarily on the needs of our customers taking into account best industry advice and consultation.
The outcome is that we are pleased to announce that Clarke Transport & Distribution Services will provide our delivery services in place of Aspray24 effective from Wednesday, 14th August 2019. We will continue to use DPD who are an existing, proven supplier.
Clarke Transport are one of the UK’s leading provider of distribution services with over 250 vehicles and 7 strategically placed sites throughout the UK. Clarke Transport also have a network of proven distribution partners covering key geographic areas, operating under strict service requirements.
What does this mean for you:
- We plan to maintain service levels (if not better) and we will do our utmost to anticipate and to minimise the potential for any initial disruption.
- Our customer service teams will operate in exactly the same way as they do today although some systems will need to be operated manually in the short term until we have full integration with Clarke Transport systems.
- Delivery tracking will be very similar as currently in place with Aspray24.
- We have carried out detailed reviews to ensure that planned deliveries and specific customer requirements have all been passed over to Clarke Transport to ensure a smooth and as seamless transition as possible.
In the event of any issues or questions you may have please contact your Account Manager or the Customer Services team at Yale.