Partnership Pledge Plus

Guarantee: Partnership Pledge

Guarantee period: 10 Years

Yale Door and Window Solutions guarantees that it will replace any products from the following ranges free of charge should they fail to function correctly due to manufacturing defects

• Window Hardware
• Window Lock
• Yale Shootbolt Window Lock
• Yale Encloser Window Lock
• Yale DualLock Twin Cam Window Lock
• Yale DualLock Shootbolt Window Lock
• Cavity Fit Restrictor
• Window Hinge: Yale Window Hinge or Yale Defender window hinge
• Window Handle: Yale Quartus or Yale Virage Window Handle (Excluding Virage Cockspur)
• Door Hardware
• Yale Platinum 3 Star Cylinder, Yale Fortify 3 Star Cylinder, or a Superior KM 1 Star cylinder when used in conjunction with a Yale 2 Star handle set or Yale-approved Cylinder Guard
• Sparta Door Handle
• Yale Door Hinge
• Yale Postmaster TS008 letterplate
• Yale Multipoint Door Lock

The product must have been supplied to the window and/or door fabricator by Yale Door and Window Solutions within 10 years from the date of its manufacture/supply as marked on the individual products, packaging, and despatch notes.

1.       Yale Door and Window Solutions will replace defective products on an exchange basis of new product for the faulty one. Failure to return the ‘defective’ parts within 14 days may invalidate this guarantee and result in any replacements supplied being invoiced.

2.       No claim can be considered until Yale Door and Window Solutions has been provided with the opportunity to inspect the product on-site.

3.       Yale Door and Window Solutions may, at its sole discretion, attend with its workforce to replace defective parts. The costs of installation are not included under the terms of this guarantee.

4.       Yale Door and Window Solutions reserves the right to supply alternative products that it deems of a similar or better value or quality, where the products claimed under this guarantee are obsolete, obsolescent, or otherwise unavailable.

5.       All claims must be made with the seller from whom the products were directly purchased.

6.       All windows and doors must be PAS24 compliant and fitted with the following hardware where applicable, Yale Lock, Yale Cylinder, and Yale Window Hinge from the above ranges.

Exceptions

1.       Proof of date of supply may be required by Yale Door and Window Solutions on request.

2.       This guarantee is not retrospective and does not affect any statutory rights which may apply.

3.       This guarantee shall not operate and will have no effect if the products supplied by Yale Door and Window Solutions have been incorrectly fitted, adjusted, maintained, or operated, or if the product has been modified without the written agreement of Yale Door and Window Solutions, or used for anything other than its intended use.

4.       Products installed in coastal areas and regions of heavy industrial processing will require additional cleaning cycles to maintain the high-quality finish and performance. Failure to do so will invalidate this guarantee. Care and maintenance instructions can be seen at: www.yaledws.co.uk/uk/en/support/care_and_maintenance

5.        Yale Door and Window Solutions will not guarantee the product should it be found to have failed due to abuse, vandalism, negligence, or being subject to forces and stress beyond normal use.

6.       Yale Door and Window Solutions reserves the right to recover all costs incurred if a claim is found to be false.

7.       This guarantee term applies to originally supplied product(s) only and not product(s) supplied as replacements under the guarantee. The maximum period of this guarantee is 10 years.

8.       The company will not be liable for any defect that may occur due to changes in building use or failures caused by atmospheric or chemical conditions for which the product is not suitable.

9.       The company shall not have any liability for economical or consequential loss for breach of this warranty nor loss or damage as a result of incorrect selection or use of Yale hardware.

10.    This guarantee is only applicable to the Yale Door and Window Solutions ranges detailed above, liability will not be accepted for any third-party hardware.

11.    Excludes surface finish on all door hardware, Yale Door and Window Solutions standard surface finishes apply according to product.

12.    All factory and site audits must be completed and a guarantee certificate issued to activate the 10-year guarantee period.

Guarantee: Partnership Pledge Plus

Guarantee period: 15 years

Yale Door and Window Solutions guarantee that it will replace any products from the following ranges free of charge should they fail to function correctly due to manufacturing defects.

• Window Hardware
• Window Locks:
• Yale Austenitic Defender window lock
• Yale DualLock Shootbolt Window Lock protect by QuadCoat
• Yale DualLock Twin Cam Window Lock Protected by QuadCoat
• Yale Rapide window lock
• Cavity Fit Restrictor
• Defender Austenitic window hinge
• Yale Virage window handle – excluding Virage Cockspur
• Door Hardware
• Yale Multipoint Door Lock
• Yale Platinum 3 Star Cylinder, Yale Fortify 3 Star Cylinder, or a Superior KM 1 Star cylinder when used in conjunction with a Yale 2 Star handle set or Yale-approved Cylinder Guard
• Sparta Stainless Steel Door Handle or Quartus Combi Door Handle
• Yale Door Hinge
• Yale Postmaster TS008 letterplate

The product must have been supplied to the window and/or door fabricator by Yale Door and Window Solutions within 15 years from the date of its manufacture/supply as marked on the individual products, packaging, and despatch notes.

1.       Yale Door and Window Solutions will replace defective products on an exchange basis of new product for the faulty one. Failure to return the ‘defective’ parts within 14 days may invalidate this guarantee and result in any replacements supplied being invoiced.

2.       No claim can be considered until Yale Door and Window Solutions has been provided with the opportunity to inspect the product on-site.

3.       Yale Door and Window Solutions may, at its sole discretion, attend with its workforce to replace defective parts. The costs of installation are not included under the terms of this guarantee.

4.       The Yale Door and Window Solutions range of domestic ‘Austenitic’ window hardware as stated above are covered by the 15-year guarantee.

5.       Yale Door and Window Solutions reserves the right to supply alternative products that it deems of a similar or better value or quality, where the products claimed under this guarantee are obsolete, obsolescent, or otherwise unavailable.

6.       All claims must be made with the seller from whom the products were directly purchased.

7.       All windows and doors must be PAS24 compliant and fitted with the following hardware where applicable, Yale Lock, Yale Cylinder, and Yale Window Hinge from the above ranges.

Exceptions

1.       Proof of date of supply may be required by Yale Door and Window Solutions on request.

2.       This guarantee is not retrospective and does not affect any statutory rights which may apply.

3.       This guarantee shall not operate and will have no effect if the products supplied by Yale Door and Window Solutions have been incorrectly fitted, adjusted, maintained, or operated, or if the product has been modified without the written agreement of Yale Door and Window Solutions, or used for anything other than its intended use.

4.       Products installed in coastal areas and regions of heavy industrial processing will require additional cleaning cycles to maintain the high-quality finish and performance. Failure to do so will invalidate this guarantee. Care and maintenance instructions can be seen at: www.yaledws.co.uk/uk/en/support/care_and_maintenance

5.       Yale Door and Window Solutions will not guarantee the product should it be found to have failed due to abuse, vandalism, negligence, or being subject to forces and stress beyond normal use.

6.       Yale Door and Window Solutions reserves the right to recover all costs incurred if a claim is found to be false.

7.       This guarantee term applies to originally supplied product(s) only and not product(s) supplied as replacements under the guarantee. The maximum period of this guarantee is 15 years.

8.       The company will not be liable for any defect that may occur due to changes in building use or failures caused by atmospheric or chemical conditions for which the product is not suitable.

9.       The company shall not have any liability for economical or consequential loss for breach of this warranty nor loss or damage as a result of incorrect selection or use of Yale hardware.

10.    This guarantee is only applicable to the Yale Door and Window Solutions ranges detailed above, liability will not be accepted for any third-party hardware.

11.    Excludes surface finish on all door hardware, Yale Door and Window Solutions standard surface finishes apply according to product.

12.    All factory and site audits must be completed and a guarantee certificate issued to activate the 15-year guarantee period.